1. Products and Applications

What products do you manufacture?

We manufacture and supply conveyor belts and conveyor components, including:

• Fabric conveyor belts
• Chevron conveyor belts
• Heat-resistant conveyor belts
• Acid and alkali resistant conveyor belts
• PVC/PVG solid woven flame-retardant conveyor belts
• Corrugated sidewall conveyor belts
• Trough idlers
• Flat idlers
• Impact idlers
• UHMWPE plastic idlers
• Idler brackets
• Drive and bend pulleys
• Rubber-lagged pulleys

Contact us if the product you need is not listed.

Which industries do your products serve?

Our products are used in mining, quarrying, stone crushing, cement production, ports, power plants, chemical processing, construction materials, and other bulk-material-handling systems.

Can you help me select the correct conveyor belt?

Yes. Send us your application information and existing belt specification. Our team can review the information and recommend an appropriate product.

Final selection depends on the actual operating conditions and must be confirmed before production.

What information do you need to recommend a belt?

Please provide as much of the following as possible:

• Material being conveyed
• Maximum particle size
• Material temperature
• Required capacity
• Belt width and length
• Belt speed
• Conveyor inclination
• Fabric type and number of plies
• Top and bottom cover thickness
• Drive pulley diameter
• Indoor or outdoor environment
• Exposure to oil, chemicals, heat, moisture, or fire risk
• Photos or technical data for the existing belt

If some information is unavailable, send clear installation photographs and the information you have.

Which belt is suitable for inclined conveying?

The appropriate belt depends on the inclination angle, material, particle size, moisture, and required capacity.

Chevron conveyor belts provide additional grip for inclined conveying. Corrugated sidewall conveyor belts are designed for steep-angle applications where material retention and space saving are important.

Do you supply heat-resistant conveyor belts?

Yes. When requesting a quotation, provide the conveyed material, continuous operating temperature, peak temperature, and loading conditions.

The belt grade should be selected according to actual operating temperatures rather than only the name of the industrial process.

Do you offer flame-retardant conveyor belts?

We supply flame-retardant belt options, including PVC/PVG solid woven belts for relevant applications.

Applicable performance requirements and standards vary by market and installation. Please state the required standard and provide complete operating information before ordering.

What is the difference between impact and trough idlers?

Trough idlers support the carrying side of the belt and help form the required trough shape.

Impact idlers use rubber rings or other impact-absorbing structures. They are usually installed at loading and transfer points to reduce shock transmitted to the belt.

2. Customization

Can you manufacture custom sizes?

Yes. We can evaluate custom belt widths, lengths, thicknesses, constructions, cover grades, profiles, and endless dimensions.

Idlers, shafts, brackets, and pulleys may also be manufactured according to confirmed dimensions or drawings.

Can you manufacture products from my drawings?

Yes. Send a clear drawing showing all important dimensions, materials, tolerances, and technical requirements.

We will review the drawing and clarify missing or conflicting information before quotation or production.

Can you replace an existing product if I do not have a drawing?

Send us:

• Clear photographs of the product
• Belt markings or equipment nameplates
• Measured dimensions
• Application details
• Conveyor information
• A physical sample, where practical

Photographs alone may not show internal construction or critical tolerances. A measured drawing is recommended for custom idlers, brackets, and pulleys.

Do you provide OEM manufacturing?

We support OEM and custom manufacturing for distributors, conveyor service companies, equipment manufacturers, and project suppliers.

Product marking, packaging, drawings, and documentation requirements must be agreed before order confirmation.

Can you add our logo or shipping marks?

Custom labels, product markings, and shipping marks may be available depending on the product and order quantity.

Send the required artwork, wording, format, and placement instructions for review.

3. Quotations and Orders

How can I request a quotation?

Contact us through the website form or by email. Include:

• Product name
• Complete specification
• Required quantity
• Application
• Destination country or port
• Required delivery time
• Drawings or photographs
• Required standard or certificate

Complete information allows us to prepare a more accurate quotation.

What is your minimum order quantity?

Minimum order quantity depends on the product, dimensions, manufacturing process, and customization requirements.

Send your required specification and quantity for confirmation.

How long is a quotation valid?

The validity period will be stated in the quotation. Prices may change after that period because of raw-material prices, currency movements, freight costs, or specification changes.

How do I confirm an order?

An order is normally confirmed after:

1. Technical specifications and drawings have been approved;
2. Commercial terms have been accepted;
3. A proforma invoice or sales contract has been confirmed; and
4. The required deposit or payment has been received.

Can I change or cancel an order?

Contact us immediately if a change is required.

Changes or cancellations after materials have been prepared or production has started require written approval and may result in additional costs.

Customized or made-to-order products generally cannot be cancelled or returned because the Buyer changes its mind.

What payment methods do you accept?

Available payment methods and payment terms will be stated in the quotation or proforma invoice.

The Buyer is responsible for verifying that payment instructions are authentic. Contact us through a previously verified channel before making payment if bank details appear to have changed.

4. Production and Quality Control

How long is the production lead time?

Lead time depends on:

• Product type
• Order quantity
• Customization level
• Raw-material availability
• Required testing
• Current production schedule

The estimated lead time will be stated in the quotation or order confirmation. It normally begins after payment, technical confirmation, and drawing approval.

How do you control product quality?

Quality control may cover raw materials, production processes, dimensions, appearance, structure, assembly, product marking, quantity, and packaging.

For conveyor belts, production includes compound preparation, calendering and coating, blank forming, curing, cooling, winding, and finished-product inspection.

Inspection requirements should be confirmed before ordering.

Can I request inspection reports or certificates?

Available reports and certificates depend on the product and agreed order requirements.

State all required standards, test items, certificates, inspection documents, and third-party verification requirements before placing the order. Additional testing or documentation may affect cost and lead time.

Do you accept third-party inspection?

Third-party inspection can be discussed before order confirmation.

The inspection scope, agency, standards, schedule, and responsibility for associated costs must be agreed in advance.

Can I visit or inspect your factory?

Factory visits, video inspections, and order-specific inspections may be arranged by appointment.

Contact us in advance with your company information, purpose of visit, proposed date, and products of interest.

5. Packing and Shipping

How are conveyor belts and components packed?

Packaging depends on the product, dimensions, quantity, and transport method.

Standard or export-oriented packaging may include rolls, pallets, wrapping, crates, or protective materials as appropriate. Special packaging must be requested before quotation.

Can you arrange international shipping?

Shipping arrangements depend on the agreed trade terms and destination.

We can discuss delivery to the agreed port or location. The quotation should clearly state the applicable Incoterms rule and named place.

Are freight and import duties included?

Only if expressly stated in the quotation.

Import duties, taxes, customs clearance, destination charges, and local delivery are generally the Buyer’s responsibility under the applicable trade terms.

Can you make partial shipments?

Partial shipments may be available when commercially practical. This must be confirmed before shipment, including any additional freight or documentation costs.

What should I check when the goods arrive?

Inspect:

• Outer packaging condition
• Product labels
• Quantity
• Dimensions
• Visible product condition
• Shipping documents

Record visible damage or shortages on the carrier’s delivery document. Keep the packaging and take clear photographs before unpacking damaged goods.

6. Installation and Maintenance

Do you provide installation services?

Installation support depends on the project, product, destination, and agreed contract.

Unless installation is expressly included, the Buyer is responsible for installation, commissioning, operation, and maintenance by qualified personnel.

How should conveyor belts be stored?

Store belts in a dry, ventilated area away from:

• Direct sunlight
• Rain and standing water
• Heat sources
• Oils and chemicals
• Ozone-producing equipment
• Sharp objects and impact

Use appropriate lifting methods and avoid damaging or deforming the belt roll.

Why is my conveyor belt running off-center?

Common causes include:

• Misaligned pulleys or idlers
• Uneven loading
• Material buildup
• Incorrect belt tension
• Damaged belt edges
• Incorrect splicing
• Structural misalignment
• Seized or damaged rollers

Stop the conveyor when necessary and have qualified personnel inspect the system before making adjustments.

What affects conveyor belt service life?

Service life depends on belt selection, conveyed material, loading impact, alignment, tension, pulley diameter, splicing, operating temperature, cleaning, maintenance, and environmental conditions.

For this reason, a fixed service life cannot be guaranteed unless expressly agreed for defined operating conditions.

7. Warranty and After-Sales Support

Do your products have a warranty?

Applicable warranty terms will be stated in the quotation, sales contract, or order confirmation.

The warranty generally applies to confirmed manufacturing defects and does not cover normal wear, improper use, incorrect installation, unsuitable operating conditions, or damage caused by other equipment.

How do I submit a product claim?

Send us:

• Order or invoice number
• Product name and specification
• Quantity affected
• Photos of packaging and labels
• Clear photos or videos of the issue
• Installation date
• Operating time
• Conveyor and application information
• Maintenance and inspection records, where relevant

Do not dispose of, modify, repair, or return the affected product before receiving instructions.

Can I return customized products?

Customized, cut-to-length, endless, specially marked, or specification-specific products generally cannot be returned because they are no longer required or were ordered incorrectly.

A return may only be made with our prior written authorization.

What remedies are available for a confirmed defect?

After investigation, an appropriate remedy may include repair, replacement, replacement parts, credit, or refund of the confirmed defective portion, subject to the applicable sales contract and warranty terms.

8. Contact Us

For product questions, quotations, or support, contact:

Guangdong ZW Conveying Equipment Co., Ltd.
Guangdong, China
Email: [email protected]
WhatsApp: +8613411268666
Website: https://zwconveyorbelt.com/