1. Information We Collect

Information You Provide

When you contact us, submit an inquiry, request a quotation, or place an order, we may collect:

• Your name and job title
• Company name
• Email address
• Telephone or WhatsApp number
• Country, region, and business address
• Product requirements, specifications, and quantities
• Conveyor application and operating information
• Drawings, photographs, technical documents, and other files
• Shipping and delivery information
• Messages and correspondence with our team
• Order and after-sales information

Please do not submit unnecessary sensitive or confidential information through our website forms.

Information Collected Automatically

When you visit our website, we may automatically collect limited technical information, including:

• IP address
• Browser type and version
• Device type and operating system
• Language preferences
• Referring website
• Pages visited
• Visit date and approximate duration
• Cookie identifiers
• Website errors and security-related events

We use this information to operate, secure, analyze, and improve our website.

2. How We Use Your Information

We may use your personal information to:

• Respond to inquiries and quotation requests
• Recommend suitable conveyor belts, idlers, pulleys, and related products
• Review drawings and technical requirements
• Prepare quotations, contracts, invoices, and order documents
• Manufacture, inspect, pack, ship, and deliver products
• Communicate about production, delivery, and after-sales support
• Maintain customer and supplier relationships
• Improve our products, services, and website
• Prevent spam, fraud, misuse, and security threats
• Maintain accounting, tax, and business records
• Establish, exercise, or defend legal claims
• Comply with applicable laws and legal obligations
• Send product or company information where permitted by law or with your consent

Where required by law, we process personal information based on your consent, contractual necessity, legal obligations, or our legitimate business interests.

3. Cookies

Our website may use cookies and similar technologies to:

• Operate essential website and form functions
• Maintain website security
• Remember language and display preferences
• Understand website traffic and performance
• Identify technical errors
• Improve the visitor experience
• Support embedded videos, maps, translation tools, or other services

You can manage or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required by law, optional analytics or marketing cookies will only be used after receiving your consent.

4. How We Share Information

We do not sell or rent your personal information.

We may share relevant information with:

• Website hosting, email, maintenance, and IT service providers
• Payment, banking, accounting, and professional advisers
• Freight forwarders, carriers, customs agents, and warehouses
• Manufacturers or subcontractors involved in fulfilling an order
• Distributors or agents involved in your inquiry or transaction
• Government authorities, regulators, courts, or law-enforcement bodies where legally required
• A successor or adviser involved in a merger, restructuring, sale, or transfer of our business

We only share information when reasonably necessary for the relevant service, transaction, or legal requirement.

5. International Data Transfers

ZW Conveying is located in Guangdong, China and serves customers in multiple countries.

Your personal information may be transferred to, stored in, or processed in China or other countries where our service providers, freight partners, distributors, or business partners operate.

Privacy and data-protection laws in those countries may differ from those in your location. Where required, we take reasonable steps to protect personal information transferred internationally.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to inquiries
• Prepare quotations and complete orders
• Provide after-sales support
• Maintain business, accounting, and tax records
• Resolve disputes
• Enforce agreements
• Meet legal obligations

Retention periods vary depending on the type of information, the business relationship, contractual requirements, and applicable law.

Information that is no longer required will be deleted, anonymized, or securely isolated where practical.

7. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, alteration, disclosure, loss, or misuse.

However, no internet transmission or electronic storage system is completely secure. We cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Correct inaccurate or incomplete information
• Request deletion of certain information
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Request a portable copy of certain information
• Opt out of marketing communications
• File a complaint with a relevant data-protection authority

Some rights may be subject to legal exceptions. We may need to verify your identity before processing your request.

To make a privacy request, contact us using the information in Section 14 and clearly describe your request.

9. Marketing Communications

Where permitted by law, we may send product, service, or company information to business contacts.

You may opt out at any time by using the unsubscribe option included in the message or by contacting us directly.

Opting out of marketing communications will not prevent us from sending important messages concerning inquiries, quotations, orders, shipments, or after-sales support.

10. Technical Files and Business Information

Drawings, specifications, equipment photographs, and other files submitted with an inquiry may contain personal or confidential business information.

Only submit files that you are authorized to share. We may use these files to:

• Evaluate your requirements
• Prepare a quotation
• Manufacture products
• Conduct inspections
• Provide technical or after-sales support

If information requires special confidentiality protection, contact us before sending it so that appropriate written arrangements can be made.

11. Third-Party Links and Services

Our website may contain links to social media platforms, logistics providers, business platforms, or other third-party websites and services.

We do not control these third parties and are not responsible for their content, security, or privacy practices.

Please review the privacy policy of any third-party website before providing personal information.

12. Children’s Privacy

Our website and products are intended for businesses and adults. They are not directed to children, and we do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so we can review and, where appropriate, delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website functions, or legal obligations change.

The updated version will be published on this page with a revised effective date. We encourage you to review this page periodically.

14. Contact Us

For questions, privacy requests, or complaints concerning this Privacy Policy, please contact:

Please use “Privacy Request” as the email subject and provide enough information for us to understand and respond to your request.