1. Scope

These Terms apply to the sale of conveyor belts, conveyor idlers, brackets, pulleys, conveyor components, customized products, and related goods supplied by the Seller.

Any terms contained in the Buyer’s purchase order, procurement system, or other document will not apply unless expressly accepted by the Seller in writing.

2. Quotations

Unless otherwise stated, a quotation:

• Is valid only for the period specified in the quotation
• Is based on the specifications, quantities, drawings, and information supplied by the Buyer
• May be revised if product requirements, quantities, raw-material costs, exchange rates, taxes, freight charges, or delivery conditions change
• Does not constitute acceptance of an order until the Seller issues written order confirmation or a proforma invoice

Prices do not include taxes, duties, installation, insurance, inspection, certification, or other services unless expressly stated.

3. Orders and Acceptance

An order becomes binding only after:

1. The Seller has issued written confirmation or a proforma invoice;
2. The Buyer has confirmed the technical and commercial details; and
3. The Seller has received the required deposit or payment.

The Seller may reject or request clarification of an order if specifications are incomplete, inconsistent, technically unsuitable, or commercially unacceptable.

After an order has been confirmed, any cancellation or change requires the Seller’s written approval and may result in additional charges.

4. Product Specifications

The Buyer is responsible for providing complete and accurate information, including where applicable:

• Product type and required quantity
• Belt width, length, thickness, construction, ply rating, and cover grade
• Idler, shaft, bracket, and pulley dimensions
• Drawings and tolerances
• Material being conveyed
• Material temperature and particle size
• Conveyor capacity, speed, inclination, and pulley diameter
• Operating environment
• Required standards, certificates, reports, or inspection procedures
• Packing, labeling, and shipping requirements

The Seller may provide recommendations based on the information supplied by the Buyer. Unless expressly agreed otherwise in writing, the Buyer remains responsible for determining whether a product is suitable for its intended system, operating conditions, and applicable legal or technical requirements.

5. Drawings and Technical Approval

For customized products, the Seller may provide drawings, specification sheets, or technical confirmation documents for approval.

The Buyer must carefully review all dimensions, materials, tolerances, configurations, quantities, and application requirements before approval.

Production based on an approved drawing or specification will be considered compliant if the finished product meets the approved information within the agreed tolerances.

The Seller is not responsible for errors resulting from inaccurate, incomplete, or conflicting information provided or approved by the Buyer.

6. Samples

Samples supplied before an order are intended to demonstrate general product characteristics unless expressly identified as an approved production standard.

Minor differences may occur between samples and production goods because of manufacturing tolerances, raw-material batches, surface finish, color, or production methods.

Sample charges and shipping costs will be paid as stated in the applicable quotation.

7. Prices and Payment

Prices and payment terms will be stated in the quotation, proforma invoice, sales contract, or order confirmation.

Unless otherwise agreed:

• The Buyer must pay in the stated currency
• Bank charges outside the Seller’s receiving bank are borne by the Buyer
• Payment is considered received only when cleared funds are available to the Seller
• Production does not begin until the required deposit has been received
• Goods will not be released until the required balance has been paid

The Buyer may not withhold, deduct, offset, or delay payment because of a dispute concerning another order.

If payment is late, the Seller may suspend production, delay delivery, withhold documents, retain the goods, or cancel the uncompleted portion of the order. The Buyer will be responsible for reasonable storage, financing, collection, and related costs resulting from delayed payment.

8. Taxes, Duties, and Import Requirements

Unless expressly included in the agreed price, the Buyer is responsible for:

• Import duties and customs charges
• Value-added tax, sales tax, and similar taxes
• Customs clearance and brokerage charges
• Destination inspection and port charges
• Import permits, licenses, and local registrations
• Compliance with laws and standards in the destination country

The Buyer must notify the Seller before ordering if specific certificates, declarations, markings, tests, or legalization procedures are required.

9. Production and Lead Time

Any production or delivery date is an estimate unless expressly stated as guaranteed in writing.

Lead time normally begins only after:

• The order has been confirmed;
• The required payment has been received;
• Technical specifications and drawings have been approved; and
• All necessary information has been supplied by the Buyer.

The Seller is not responsible for delays caused by late approval, specification changes, delayed payment, unavailable shipping space, customs procedures, raw-material shortages, or circumstances beyond the Seller’s reasonable control.

A reasonable delay does not entitle the Buyer to cancel an order, refuse delivery, or claim compensation.

10. Delivery Terms

The applicable Incoterms rule and named place will be stated in the sales documents. Unless otherwise stated, trade terms will be interpreted according to the version of Incoterms® identified in the quotation or contract.

Risk of loss or damage passes to the Buyer according to the agreed Incoterms rule.

Ownership of the goods remains with the Seller until the Seller has received full payment, to the extent permitted by applicable law.

The Seller may make partial shipments where commercially reasonable unless the Buyer and Seller agree otherwise in writing.

11. Shipping and Freight

Freight costs and transit times are estimates unless expressly fixed in writing. Carrier schedules, port congestion, customs procedures, weather, and other circumstances may affect actual delivery.

Where the Seller arranges transportation on the Buyer’s behalf, the carrier remains an independent service provider. The Seller is not responsible for carrier delay or damage beyond any responsibility imposed by the agreed Incoterms rule or applicable law.

The Buyer must provide accurate consignee, notification, destination, and import information before shipment. Additional costs caused by inaccurate information, delayed clearance, refused delivery, or failure to collect goods are borne by the Buyer.

12. Packaging

Products will be packed using the Seller’s standard export or transport packaging unless otherwise agreed.

The Buyer must state any special requirements concerning:

• Pallets or crates
• Moisture protection
• Labels and shipping marks
• Lifting or handling points
• Maximum package dimensions or weight
• Destination-specific packaging rules

Special packaging may incur additional charges.

13. Inspection Before Shipment

The Seller conducts normal production and finished-product inspections according to its applicable procedures and the confirmed specification.

If the Buyer requires third-party inspection, witnessed testing, special reports, or additional test items, these requirements must be agreed before order confirmation. Related costs and scheduling effects will be borne as stated in the quotation or contract.

If the Buyer or its nominated inspector fails to attend an agreed inspection, the Seller may proceed with inspection and shipment after providing reasonable notice.

14. Inspection Upon Receipt

The Buyer must inspect the goods and packaging promptly upon delivery.

Visible transportation damage, package shortages, or quantity discrepancies must be recorded on the carrier’s delivery document and reported to the Seller as soon as reasonably possible.

Unless a different period is agreed in writing:

• Visible defects, incorrect quantities, or incorrect products must be reported within 7 calendar days after delivery
• Hidden manufacturing defects must be reported promptly after discovery and within the applicable warranty period

A claim must include:

• Order or invoice number
• Product name and specification
• Quantity affected
• Photographs of the packaging, labels, and goods
• Clear images or video showing the alleged issue
• Installation and operating information
• Relevant shipping and inspection documents

The Buyer must preserve the affected goods and original packaging while the claim is being reviewed.

15. Installation, Use, and Maintenance

The Buyer is responsible for proper storage, handling, installation, commissioning, operation, maintenance, and safety procedures.

Products must be used:

• For the confirmed application
• Within the agreed operating conditions
• With compatible conveyor equipment
• In accordance with applicable technical and safety requirements
• By appropriately trained personnel

The Seller is not responsible for damage caused by improper storage, installation, splicing, tensioning, alignment, loading, cleaning, maintenance, modification, or operation.

16. Limited Product Warranty

Unless a different written warranty is included in the applicable sales contract, the Seller warrants that, at the time of delivery, the products will materially conform to the confirmed specifications and will be free from material manufacturing defects.

The warranty period, if applicable, will be the period expressly stated in the quotation, proforma invoice, sales contract, or order confirmation. If no warranty period is stated, applicable warranty rights will be determined by the governing contract and mandatory law.

The warranty does not cover:

• Normal wear and tear
• Abrasion or service life resulting from conveyed material
• Damage caused by impact, overloading, blockage, slippage, or misalignment
• Improper storage, handling, installation, or maintenance
• Incorrect splicing, tensioning, or pulley configuration
• Use outside the confirmed temperature or chemical conditions
• Unauthorized repair, modification, or processing
• Damage caused by other equipment or components
• Transportation damage occurring after risk has passed to the Buyer
• Cosmetic differences that do not materially affect function
• Failure resulting from incomplete or inaccurate information supplied by the Buyer

No specific service life is guaranteed unless expressly agreed in writing.

17. Warranty Remedies

If the Seller confirms that a product has a covered manufacturing defect, the Seller may, at its option:

• Repair the affected product;
• Replace the affected product;
• Supply replacement parts;
• Issue a reasonable credit; or
• Refund the price paid for the confirmed defective portion.

These remedies are subject to technical investigation and represent the Seller’s obligation for a valid warranty claim to the fullest extent permitted by law.

The Buyer must not return any product without written authorization. Unauthorized returns may be refused.

Unless otherwise agreed, the warranty does not cover dismantling, installation, production downtime, labor, travel, equipment rental, expedited freight, customs charges, or other indirect costs.

18. Customized Products, Cancellations, and Returns

Customized, made-to-order, cut-to-length, endless, specially marked, or specification-specific products cannot be cancelled, returned, or exchanged because the Buyer changes its mind or no longer requires them.

If the Seller approves cancellation after production or material preparation has begun, the Buyer must pay all completed work, committed materials, administrative costs, and other reasonable losses.

Standard products may only be returned with the Seller’s prior written authorization and subject to the agreed condition, inspection, freight arrangement, and any applicable restocking charge.

19. Intellectual Property

All website content, product descriptions, photographs, drawings, designs, technical documents, quotations, and manufacturing information created by the Seller remain the Seller’s intellectual property unless otherwise agreed in writing.

The Buyer may use documents supplied by the Seller only for evaluating, purchasing, installing, or using the relevant products. The Buyer may not reproduce, distribute, reverse engineer, or disclose confidential technical information for unrelated commercial purposes.

The Buyer warrants that drawings, trademarks, specifications, and other materials supplied to the Seller do not infringe third-party rights. The Buyer is responsible for claims arising from the Seller’s authorized use of Buyer-supplied materials.

20. Confidentiality

Each party must take reasonable measures to protect confidential commercial and technical information received from the other party.

This obligation does not apply to information that:

• Is publicly available without breach of confidentiality;
• Was lawfully known before disclosure;
• Is received lawfully from another source;
• Is independently developed; or
• Must be disclosed by law or a competent authority.

Special confidentiality requirements must be set out in a separate written agreement.

21. Limitation of Liability

To the fullest extent permitted by applicable law, the Seller will not be liable for:

• Loss of production, revenue, profit, contracts, or business opportunity
• Conveyor or plant downtime
• Loss of use
• Damage to other equipment
• Replacement labor or installation costs
• Special, indirect, incidental, punitive, or consequential loss

The Seller’s total liability arising from an order will not exceed the amount paid for the specific product giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

22. Force Majeure

The Seller is not liable for delay or failure caused by events beyond its reasonable control, including:

• Natural disasters or extreme weather
• Fire, flood, earthquake, or epidemic
• War, terrorism, civil unrest, or government action
• Sanctions, embargoes, or changes in trade restrictions
• Labor disputes
• Power, network, or equipment failures
• Raw-material or energy shortages
• Port congestion or transportation disruption
• Carrier or supplier failure
• Customs delays
• Other comparable events beyond reasonable control

The affected obligations will be suspended for the duration of the event. If the event continues for an extended period, either party may discuss modification or termination of the uncompleted portion of the order.

23. Compliance With Laws

Each party is responsible for complying with applicable laws relating to its activities, including import and export controls, sanctions, anti-bribery rules, customs requirements, workplace safety, and product use.

The Buyer must not purchase, export, re-export, transfer, or use products in violation of applicable trade restrictions or for prohibited purposes.

24. Suspension and Termination

The Seller may suspend performance or terminate an order by written notice if the Buyer:

• Fails to make payment when due;
• Provides false or materially incomplete information;
• Becomes insolvent or unable to pay its debts;
• Violates applicable trade or sanctions laws;
• Refuses to provide necessary technical or shipping information; or
• Materially breaches the agreement and fails to correct the breach within a reasonable period.

Termination does not affect rights, payment obligations, or claims that arose before termination.

25. Governing Law and Dispute Resolution

The governing law and dispute-resolution method stated in the applicable sales contract, proforma invoice, or order confirmation will apply.

If the sales documents do not specify these matters, the parties should first attempt to resolve any dispute through good-faith negotiation.

Before publishing this section as a binding default, the Seller should insert its chosen governing law, court jurisdiction, or arbitration institution after obtaining legal advice.

26. Order of Precedence

If documents relating to an order conflict, the following order of precedence applies unless otherwise agreed:

1. Signed sales contract;
2. Seller’s written order confirmation or proforma invoice;
3. Approved technical drawings and specifications;
4. Seller’s quotation;
5. These Terms and Conditions of Sale;
6. Buyer’s purchase order.

27. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect. The invalid provision will be interpreted or replaced as closely as legally possible to reflect its original commercial purpose.

28. No Waiver

Failure or delay in enforcing any provision does not waive that provision or any other right. A waiver is effective only when made in writing by an authorized representative.

29. Entire Agreement

The applicable sales contract, order confirmation, approved specifications, quotation, and these Terms constitute the agreement between the parties concerning the relevant order.

Statements, representations, or promises not included in the agreed written documents are not binding.

30. Contact Information

Questions about these Terms and Conditions of Sale may be directed to: